Refund policy

45-day return policy
We are excited for you to try out our products!  If you decide within 45 days that our products are not right for you, we will refund the purchase price, including standard shipping fees.  For returns within the USA, we will even pay for return shipping.

Shipping refund limitations
We only refund shipping at the standard shipping rate.  If you return an order placed with expedited shipping, we will issue a full refund minus the extra cost of the expedited shipping.

International limitations
International customers will need to arrange and pay for return shipping.  We cannot refund import duties or taxes collected by your country.

How
Email sales@joulescope.com.  Please use the subject:
    Joulescope Return #order_number
Replace order_number with your actual order number.  We will reply with return shipping information within 2 standard business days.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  There are certain situations where only partial refunds are granted: 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 45 days after delivery

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at store@joulescope.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send contact us at store@joulescope.com.

Shipping

To return your product, you should mail your product to:

Jetperch LLC
402 King Farm Blvd
Ste 125 # 1065
Rockville, MD 20850
United States

Please do not ship your return before contacting us for return shipping details.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an international shipment with items totaling over $75, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.